As a result of Transavia's ambition to establish a 1-on-1 relationship with every passenger and to reposition itself as a European low-cost airline with a 'warm' feeling, we designed a completely new digital platform and ecosystem over a period of several years.
Accenture, Mirabeau and Studio Dumbar worked closely together on this project, with Mirabeau in the design lead role given the focus on digital channels. This resulted in a new brand and user experience that is essentially human-centric.
Insights & Strategy
The project started with the development of a prototype for 'My Transavia'. This prototype set the stage for the redesign of the entire digital ecosystem and the new brand identity, including the livery of the aircrafts.
The design direction is, in addition to an 'artist impression' prototype, defined in an extensive set of design principles for the different perspectives: look and feel, interaction, tone of voice, content and performance (technology).
In the process, much attention was paid to creating support among Transavia employees. The design team has worked full-time on location in Schiphol for several years.
Concept & Design
Design and research are in this project always closely intertwined. Often, users react unexpectedly positively to innovations in design, such as a dynamic positioning of the logo and the presentation of the seat map as a rich personalized experience. In this way, research goes hand in hand with creativity and innovation. In this way, the end result is not driven by conventions and is really human centric. On a practical level, A/B testing and neuroscience are also used to optimize conversion.
Given the scope of the project, the range of activities and deliverables is very broad: from defining a digital and brand strategy, to developing a verbal and motion identity, and not to mention all the digital craftsmanship such as drawing the seatmaps and coding the micro-interactions.